Frequently Asked Questions
Frequently Asked Questions
This is a list of the most frequently asked questions, .
1. Can I pay by credit card over the phone?
Yes, all major credit cards - Visa, Mastercard, American Express . .
- Email your phone No and I will phone you back
Your card is not charged until your order has been dispatched .
2. What other methods of payment can I use?
Fax equire a credit card. Australian customers mailing an order can send
their credit card details or a cheque, or money order made out to Beven D Young. Also available Electronic
Funds Transfer (EFT) into our bank account, To confirm stock and
and the cost of postage Email your phone No and I will phone you back
Sorry unable accept cheques drawn on non-Australian banks,
All prices are in Australian Dollars For International Customers
all products send out of Australia are GST Free
3. How long does delivery take (in Australia)?
4. How much is delivery?
We use Australia Post Express Post for most parcels and deliver overnight
to most major cities and many regional towns, Please allow for two days.
Some country areas may take longer.
Australia Post Express Postage $16.00 per order In case the weight of one or more items is excessive, we retain the right to charge accordingly We WILL always advise you if this is the case
- For Adelaide Metro we offer the option of Australia Post ($12.95)
Personal Shoppers Welomed
EFTPOS Facilities Available Google Map for Beven D Young
5. How do you send orders overseas?
Your Starting Address
Our preference is Australia Post Mail for overseas orders While a little
more expensive than other methods, we have found it more reliable and delivery
7. Do you sell workshop manuals?
Yes, Genuine factory manuals, including reprints Gregorys (Aust),
Haynes (UK, USA & Aust), Ellerys (Aust), Chiltons (USA), Clymer (USA)
and Intertec (USA).
8. Can you get a book or DVD for me?
In most cases yes if it is in print,
9. What happens if there is something wrong with my order?
DVDs & Videos
WITH EVERY ITEM PURCHASE we offer a 100% guarantee If a book is
faulty or damaged, we will GLADLY exchange the book or refund your
payment, whichever is your preference.
If you receive a book and it is not what you expect, we will happily refund
your payment. PLEASE NOTE notification must be within 14 days AND
the book returned promptly in the same condition as received.
If a CD, DVD or video is faulty eg: quality of recording or is damaged,
we will gladly replace it or refund your payment, whichever you prefer.
10. Do you stock second hand and out of print books?
11. Can I reserve a title still to be released?
12. Do you exchange customer information with any other parties?
The client details we collect is for our information so we can serve you
WE DO NOT HIRE, LOAN OR SELL client information to any other organizations.
OUR CUSTOMERS -Beven D Young Automotive Books and
© 2012 Beven D Young All rights reserved
When To Call Me - Current Local Time
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